Effective Date: 09/11/2023
Information We Collect
Personal Information: We may collect personal information, such as your name, email address, phone number, and billing information, when you use our services or communicate with us.
Event Information: We collect information related to your scheduled event, such as event dates, guest counts, and event details.
Payment Information: When you make payments, we may collect payment information, including credit card details. We use a secure payment processor to handle payments, and we do not store your payment information.
Communication: We collect information you provide when you contact us via email or other communication channels.
Website Usage: We may collect information about your use of our website, including your IP address, browser type, and browsing activity.
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To provide and fulfill floral services for your scheduled event.
Communication: To respond to your inquiries, requests, and provide customer support.
Billing: To process payments and manage your account.
Event Management: To manage event details, including guest counts and event modifications.
Website Improvement: To analyze website usage and improve our website and services.
Marketing: To send you promotional materials, offers, and updates with your consent.
Disclosure of Your Information
We may disclose your personal information to:
Service Providers: We may share your information with trusted service providers who assist us in delivering our services.
Legal Compliance: We may disclose information when required by law or to protect our rights, privacy, safety, or property.
You can choose not to provide certain information, but this may limit your ability to use our services. You can also manage your communication preferences and unsubscribe from marketing emails.
We take reasonable measures to protect your personal information, but no data transmission over the internet is 100% secure. We cannot guarantee the security of your information.
PS I Love You Company makes every effort to meet local delivery time windows. If you require a timed delivery, please call and speak with our designers to ensure your desired delivery time can be met.
It is your responsibility, as the sender, to ensure that the recipient is on location at the specified date and time of delivery. If the recipient is not at the location on the date and time of the delivery, it is not cause for a refund or exchange. PS I Love You Company has fulfilled our obligation in delivering to the location, date, and time as requested when the order was placed. We do not make any preemptive outreaches to the recipient prior to delivery.