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PS I Love You Company
Policies

PS I Love You Company strives to make customer satisfaction our top priority. Through every order we work hard to ensure that you fall in love with our products and services. If you are unhappy with an order, we want to know. Send an email to giving@psiloveyou.company and we will get back to you as soon as possible. 

EVENT DATE

The event date contained in this agreement is the contracted date under this agreement. Client agrees and understands that because PS I Love You Company's business nature, event dates cannot cancel once scheduled by PS I Love You Company's.  This event is set for the event date.​

 

RESERVATION & RETAINER FEES

A minimum non-refundable, non-transferable retainer will be required to reserve PS I Love You Company's services before the scheduled event.  We will make all reservations on a first-come, first-serve basis. The down payment signifies an acceptance of terms and a ready to proceed which will also officially secures the date on our calendar.

 

BALANCE DUE

The balance due for the floral services needs payment in full by the dates listed on the contract. The final payment is due no later than three (3) weeks before the event date. Client is responsible for paying the balance of the invoice even if they anticipate reductions or increases to the line items and quantities stated in the contract. Any returned checks will incur an additional RTF fee of $35.  

 

DESIGN CHANGES & MODIFICATIONS

Client may make no alterations, modifications, or reductions to this contract without the PS I Love You Company's written consent. Any changes requested to a proposal may require a new submission, which may incur additional fees. Both parties must sign any modifications, additions, or deletions to the contract revisions before they are approved. 

 

FINAL GUEST COUNT

Client is required to submit to PS I Love You Company a minimum guest count twenty-one (21) calendar days before the scheduled event. Client may not change the number of guests or the quantities of florals or services without the prior written consent of PS I Love You Company.  Any increase in guest counts will result in an increased cost to Client.  After receipt of final payment, reductions to the order will result in a redistribution of stems to enhance other design items or services. Additional items will require payment at the time of order. PS I Love You Company will not accept any additional item requests (seven (7) days) or less before the scheduled event. 

 

INCLEMENT WEATHER CLAUSE

PS I Love You Company reserves the right to make any changes based on the weather for outdoor events, i.e., heat, rain, snow, etc.Client agrees that it is the Client responsibility to be aware of changing weather conditions and protect the wedding party, guests, and other persons. We reserve the right not to work if conditions on site, equipment, weather, et al. would jeopardize any person's safety. We will contact Client immediately should such a situation occur and work with Client for a resolution. 

 

STRIKE TIME

Should set-up and breakdown times run late or extend beyond proposed times, $50/hour per staff member charges to the credit card on file. Should Client request to keep or reuse floral products the next day, PS I Love You Company will charge the credit card on file for additional pick-ups.

ADMIN FEE

If CLIENT chooses to pay by credit card, PS I Love You Company's proposal pricing will increase by 3%.

HEALTH & SAFETY

CLIENT further understands that PS I Love You Company complies with all health and safety laws, directives, and rules and regulations.CLIENT expressly agrees that during the event, CLIENT and CLIENT's guests shall not carry weapons or firearms, be exposed to severe illness, or request PS I Love You Company to do anything illegal or unsafe. Further, PS I Love You Company will not provide services in any location or area deemed unsafe in its sole discretion, including, but not limited to, regions affected by infectious diseases, quarantined areas, or other similar occurrences. Under any of these circumstances, PS I Love You Company reserves the right to end service coverage or immediately leave the event if guidelines are not followed. PS I Love You Company shall be entitled to retain all monies paid. CLIENT agrees to relieve and hold PS I Love You Company harmless due to incomplete event coverage or a lapse in the PS I Love You Company work quality.

 

CUSTOMER CANCELLATION

In addition to any other obligations outlined in this agreement, if CLIENT terminates this agreement: all payments of Fees and fees for Additional Services made are non-refundable. All outstanding Fees for Additional Services rendered through the Date of Termination will be due immediately.
CLIENT understands that PS I Love You Company has likely declined other events to reserve the Event Date in PS I Love You Company's calendar. Therefore, if CLIENT terminates the event sixty (60) calendar days or less from the Event Date, the PS I Love You Company will require that PS I Love You Company's Fees be paid in full. 

 

SUBSTITUTIONS

PS I Love You Company reserves the right to make appropriate floral substitutions when necessary if the flowers received are not of the quality suitable for your wedding or Special Event. We will maintain the proposed color scheme's integrity and use flowers of equivalent value in this event. PS I Love You Company will inform CLIENT of any unacceptable substitutions no later than three (3) business days before the Event Date, event date.  


PERISHABLE PRODUCTS

CLIENT understands that florals are perishable items. While the PS I Love You Company will attempt to hydrate and preserve the Floral Arrangements for the event's duration, environmental conditions are beyond the PS I Love You Company's control. Additionally, flowers are sensitive to excessive heat, direct sunlight and lack of water, and various other conditions. CLIENT expressly agrees and understands that PS I Love You Company will not be responsible for any wilting or damage resulting from environmental conditions occurring after set-up by PS I Love You Company. Further, CLIENT understands and acknowledges that occasionally the floral product, as well as the hard goods and rental items outlined in the Proposal, may not be available for the Wedding. In that event, COMPANY will curate comparable items at its sole discretion.

 

ARTISTIC LICENSE

CLIENT  understands and agrees that they are booking PS I Love You Company based on previous floral stylings, portfolios, and executions. Every reasonable effort is made to arrange floral pieces to CLIENT 's liking but we cannot promise exact floral arrangements due to the unique nature of flowers and floristry. By commissioning PS I Love You Company to design and create florals for your event, you are entrusting the artists and representatives to utilize their design skills and capabilities shown during consultations and other events. Therefore, you authorize PS I Love You Company to choose all floral varieties, color schemes, and textures that will best showcase the event's ideas. CLIENT  allows PS I Love You Company full Artistic License to create distinctive and unique floral pieces and table scapes by signing this agreement.

 

PHOTOGRAPHY & PERMITTED USES

CLIENT agrees that PS I Love You Company may use any images from the Event for PS I Love You Company's portfolio, advertising, website, blog and magazine submissions, and other promotional means. CLIENT  waives the right to inspect or approve the finished product, including a written or electronic copy, wherein CLIENT's likeness appears. PS I Love You Company is held harmless and released from all claims, demands, and causes of action which CLIENT , its heirs, representatives, executors, administrators, or any other persons acting on CLIENT's behalf or behalf of the CLIENT ’s estates have or may have because of this authorization. 

 

DEPOSITS & PAYMENTS

A RETAINER non-refundable retainer will be required to reserve PS I Love You Company service prior to the scheduled event. Upon confirmation of EVENT DESIGN AGREEMENT, the remaining SECOND_PAYMENT_PERCENTAGE percent is required 120 days from the date of the event. The remaining balance due is required 21 calendar days prior to the scheduled event. Any additions thereafter will be due at time of order.

 

FORCE MAJEURE

A party shall not be liable for any failure of or delay in the performance of this agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to any act of God, such as but not limited to war, riot, civil strife; an act of terrorism, domestic or foreign; embargo; governmental rule, order, regulation or decree; earthquake, flood, fire, hurricane, tornado, or other casualties; strike, lockout, or other labor disturbance; pandemic, epidemic, public health emergency, an outbreak of infectious disease; or any other events or circumstances not within the reasonable control of the party affected, whether similar or dissimilar to any of the preceding. Upon the occurrence of any force majeure event, the party relying on this provision shall notify, as soon as feasible, the other party of its inability to perform or delay in performing its obligations. 

 

COPYRIGHT

All designs conceptually presented or produced listed proposed in this document are copyrighted and are the sole property of PS I Love You Company. 

 

AGREEMENT

This agreement (including the proposal) contains the parties' entire agreement, and there are no other promises or conditions in any additional agreement, whether oral or written. This agreement supersedes any prior written or oral agreements between the parties. 

 

GUEST ATTENDANCE

PS I Love You Company shall not be responsible for the number of guests in attendance at the subject event. The determination of the number of guests to invite or to prepare for is the sole responsibility of the Customer. The prices quoted are final.

 

FINAL GUEST COUNTS

CLIENT is required to submit to PS I Love You Company a minimum guest count twenty-one (21) calendar days before the scheduled event. CLIENT may not change the number of guests or the quantities of florals or services without the prior written consent of PS I Love You Company.  Any increase in guest counts will result in an increased cost to the CLIENT.  After receipt of final payment, reductions to the order will result in a redistribution of stems to enhance other design items or services. Additional items will require payment at the time of order. PS I Love You Company will not accept any additional item requests seven (7) days or less before the scheduled event. 

How can you contact us about this policy?

  • If you have any further questions or comments, you may contact us by: Email: Giving@psiloveyou.company

  • PS I Love You Company makes every effort to meet local delivery time windows. If you require a timed delivery, please call, and speak with our designers to make sure your desired delivery time can be met.​

  • It is your responsibility, as the sender, to ensure that the recipient be on location at the time and day of delivery. If the recipient is not at the location on the date and time of the delivery, it is not cause for a refund or exchange. PS I Love You Company has fulfilled our obligation in delivering to the location, date, and time as requested when the order was placed. We do not make any preemptive outreaches to the recipient prior to delivery.

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